Privacy Policy

1. Why a Privacy Statement?
At South African Travellers Pty, we place great importance on protecting your personal data. This statement provides transparent information on how we collect, use, store, and secure your data, as well as your rights under the General Data Protection Regulation (GDPR) and South African POPIA legislation.

2. Data Controller
Your data is processed by:
South African Travellers Pty
📍 8 Governor’s Walk, 7872 Cape Town – South Africa
📧 [email protected]
📞 +27 72 92 00 490

3. What Data Do We Process?

Personal Data
We may process the following personal data:

  • Contact information: name, address, phone number, email address;

  • Additional information: family composition, travel interests, preferences, etc.

We collect this data through:

  • The quotation request form on our website or via email;

  • Newsletter sign-ups or participation in promotions (e.g., travel fairs);

  • Direct communication with our team (email, phone, Skype).

Navigation Data
When visiting our website, we may collect browsing data (e.g., pages visited such as “Harley Davidson trip” or “honeymoon”) to provide information on trips matching your interests.

Cookies
Our website uses cookies:

  • Essential cookies: required for the proper functioning of the site;

  • Analytics and marketing cookies: only with your consent.

For more information, see our separate [Cookie Policy].

4. Legal Basis for Processing
We process your data based on:

  • Your consent (newsletter sign-up or participation in promotions);

  • Performance of a contract (to organize and deliver your trip);

  • Legal obligations (e.g., tax requirements);

  • Our legitimate interest (to improve our services and send you targeted information without infringing your rights).

5. Purpose of Processing
Your data is used for:

  • Preparing and managing quotes and travel agreements;

  • Sending newsletters and tailored inspiration;

  • Customer service and follow-up before, during, and after your trip;

  • Statistical analysis to improve our services.

We will never overwhelm you with communications and always treat your data confidentially.

6. Retention Periods
We do not keep personal data longer than necessary:

  • Newsletter subscriptions: until you unsubscribe;

  • Customer records: max. 5 years after your last trip (legal retention requirement);

  • Cookies: according to legal periods or until withdrawal of consent.

7. International Transfer
Since we are based in South Africa, data may be processed outside the European Economic Area (EEA). We always ensure an appropriate level of protection in accordance with GDPR and South African POPIA legislation.

8. Security Measures
We implement technical and organizational measures to protect your data from loss, misuse, or unauthorized access. Only authorized staff have access to customer data.

9. Your Rights
You have the following rights:

  • Right of access: you can request your personal data;

  • Right to rectification: you can correct inaccurate data;

  • Right to deletion (“right to be forgotten”);

  • Right to restriction of processing;

  • Right to data portability;

  • Right to object to marketing use of your data;

  • Right to lodge a complaint with a supervisory authority in your country or with the Information Regulator South Africa.

You can exercise these rights by contacting us at [email protected].

10. Unsubscribing
Every newsletter contains a clear unsubscribe link. After unsubscribing, you will receive confirmation, and your data will be removed from our mailing list.

11. Contact
Do you have questions or wish to exercise your rights? Contact us:
South African Travellers Pty
📍 8 Governor’s Walk, 7872 Cape Town – South Africa
📧 [email protected]
📞 +27 72 92 00 490